How can we simplify an information-rich website so that it works for multiple audiences?
The ATSDR website connects consumers, researchers, communities, health professionals, and the media to evidence-based environmental health information and tools. CommunicateHealth used a variety of research methods to assess the usability of the website including:
- Conducting in-depth interviews
- Assessing web analytics
- Measuring baseline usability
- Conducting user and task analyses
- Facilitating card-sorting exercises
Based on our research, we developed a comprehensive set of recommendations to improve the site’s usability and readability.