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Usability Testing for ATSDR

How can we simplify an information-rich website so that it works for multiple audiences?

The ATSDR website connects consumers, researchers, communities, health professionals, and the media to evidence-based environmental health information and tools. CommunicateHealth used a variety of research methods to assess the usability of the website including:

  • Conducting in-depth interviews
  • Assessing web analytics
  • Measuring baseline usability
  • Conducting user and task analyses
  • Facilitating card-sorting exercises

Based on our research, we developed a comprehensive set of recommendations to improve the site’s usability and readability.

Client: Agency for Toxic Substances and Disease Registry