What can be done to overcome communication barriers in an emergency?
People with disabilities, people with communication limitations, and those with limited English proficiency may need help communicating in an emergency. First responders and emergency shelter staff need an intuitive communication tool that will work for all of these populations.
Using findings from formative research, prototype and usability testing, and incorporating best practices, the CommunicateHealth team worked through multiple iterations to develop a simple set of icons that would be universally understood. After a successful launch of a paper-based tool, CommunicateHealth developed a smartphone app with even more icons for settings such as door-to-door evacuations and emergency dispensing sites.
Explore more: Check out the paper-based tool.