Sandy Williams Hilfiker, MA

Chief Operating Officer, Principal

Sandy is a leading expert in the design and development of consumer health campaigns and accessible digital products for audiences with limited health literacy skills. She’s a passionate advocate for human-centered design with extensive experience overseeing and conducting formative and usability research with diverse audiences. Sandy delivers value to clients like the National Institutes of Health (NIH), the Centers for Medicare and Medicaid Services (CMS), and the Veterans Health Administration (VHA) — improving and simplifying the user experience for millions of health care consumers. As Chief Operating Officer at CommunicateHealth, she supports the CEO in overseeing all corporate-level operations and provides health communication strategy across more than $30 million in consulting contracts.