Category: We Heart Health Literacy

Here at We ❤️ Health Literacy HQ, we’re hearing lots of conversations about “learning to live with COVID-19.” While vaccines are working well to prevent serious illness and death, all signs point to COVID becoming endemic — meaning the virus is here to stay. So what does that mean for the way we live our lives and the guidance we share with our audiences? This is a critical question, but there’s a key audience that’s often left out of the conversation: people with disabilities and chronic health conditions.

We know that people with certain health conditions are more likely to get very sick from COVID-19. For many, COVID will be a serious health risk for the foreseeable future. Almost 2 years into the pandemic, many doctors are still telling their immunocompromised patients to stay at home, with no return to “normal life” on the horizon. Yet public health messaging often overlooks that reality — or worse, implies that the well-being of people with disabilities is less important. (See also: confusion about additional doses and/or boosters!)

Throughout the pandemic, people with disabilities and chronic health conditions have gotten the message that risking their health is the price to pay for everyone else to “get back to normal.” Sometimes that message is obvious, and sometimes it’s implied — like through policies that prioritize getting back to work and guidance that doesn’t address the needs of people with disabilities. With this context, it’s easy to understand how messaging that focuses on “learning to live with the virus” can miss the mark.

So how do we move forward? The truth is that we need to figure out how to live with COVID-19 and protect the well-being of people with disabilities and chronic health conditions. We don’t have all the answers, but a good first step is to listen to your audience. When you’re developing messages about COVID-19, invite people with disabilities to share feedback and ask about the issues that matter to them.

And speaking of feedback… we’d love to hear from you, dear readers! As we prepare for the transition from pandemic to endemic, how can health communicators better meet the needs of people with disabilities and chronic health conditions?

The bottom line: As we think about “learning to live with COVID-19,” we have to consider the needs of people with disabilities and chronic health conditions.

---

Tweet about it: We need long-term strategies to manage #COVID19. How can we “learn to live with #COVID” AND protect the well-being of people with disabilities and chronic health conditions? @CommunicateHlth has some ideas: https://bit.ly/3Iq2rp0

Here at We ❤️ Health Literacy Headquarters, we’ve been keeping a close eye on all things Omicron over the last few weeks. But it’s been tricky to get our audiences the information they need — especially at first, when there were so many questions we couldn’t answer.

And unfortunately, Omicron won’t be the last COVID variant to hit the pandemic scene. As health communicators, we’ll need to do our best to give our audiences clear information and actionable guidance for every variant — so they can make informed decisions about their health.

With that in mind, here are some key tips for communicating with your audiences about variants:

Be honest about what we don’t know. This tip may well turn out to be the MVP of health comm during the pandemic, and it’s super relevant when we’re communicating about variants. When a new variant emerges, we simply won’t have all the answers. Be up front about that with your audiences — and explain that scientists are learning as much as they can, as fast as they can. If we can avoid getting ahead of ourselves in regard to what we know, we can avoid making U-turns in health advice — and losing our audience’s trust in the process.

Reinforce proven prevention strategies. It’s frustrating when we can’t answer our audience’s timely questions about new variants (or anything else). But one thing you can do in these moments is focus on what we do know. So take the opportunity to encourage your audiences to wear masks in public places, keep their distance, and — of course — get vaccinated and boosted. Speaking of which…

Leverage the science of variants to support vaccine messaging. Explain that when COVID spreads from person to person over time, it can mutate into different versions of the virus. And since the available vaccines were designed specifically to protect against the original virus, they may be less effective at preventing infections from new variants.

We know this one’s a little fraught since we don’t want to undermine our messaging about vaccine efficacy. But the fact is that while vaccines are working less well at preventing Omicron entirely, they are keeping many (most?) people from getting very sick. So tell your audiences that the more people who get vaccinated and boosted, the better chance we’ll have at keeping new variants from showing up in the first place. And that’s a win for everyone.

Give people the tools they need to make informed decisions about socializing. Lots of people are wondering if it’s still okay to see others in person with Omicron in the mix. And the answer is… it depends on too many things for us to, well, answer! So help your audiences choose ways to socialize that they’re comfortable with — and offer talking points for discussing those choices with friends and family.

The bottom line: Omicron isn’t the last COVID variant we’ll have to reckon with. When new variants crop up, be honest about what we don’t know yet — and reinforce tried-and-true messages.

---

Tweet about it: With the rapid spread of #Omicron in recent weeks, @CommunicateHlth has been reflecting on how to communicate about new #COVID19 variants. Check out these #HealthLit tips: https://bit.ly/3I61L86

It’s that time of year again: the post-holiday period when we’re inundated with information about how to stick with our New Year’s resolutions and follow “healthy” routines.

While this guidance is usually well-intentioned, it’s not always helpful — and sometimes it’s downright harmful. You don’t have to look far to find health advice that’s unrealistic or perpetuates stigma and stereotypes (not to mention all the information that’s just plain untrue!).

As health communicators, it’s up to us to counteract this January jumble of unhelpful health tips by providing our audiences with clear, empathetic, and actionable information — just like we do all year long! With that in mind, below are a few steps to take when you’re writing about health behaviors in the new year.

Help people set realistic expectations. New Year’s resolutions tend to be big and bold — but our health advice shouldn’t be. We’ve said it before and we’ll say it again: Provide manageable action steps and clearly state that even small changes make a difference. So if you’re writing an article for people who aren’t physically active but want to be, offer a manageable suggestion, like: “Try taking a 10-minute walk a few times this week.” That’s a much more realistic goal than, say, a daily hourlong gym session. And that means people are more likely to stick with it! (You know, self-efficacy and whatnot.)

Avoid phrases with built-in value judgment. We’re talking terms like “clean eating” and “guilt-free.” These words are inherently judgy, and using them can induce shame and stress. If you’re not following a “clean eating” routine, are the foods you’re eating dirty? Absolutely not. That’s why it’s best to stick with solid, shame-free advice, like: “Try to eat a variety of fruits and vegetables.”

Even “fun” framing that tends to pop up in January can be problematic — just think how many times you’ve seen some version of the headline “New Year, New You!” While it’s snappy and could motivate some people (most likely in the short term), doesn’t it kind of imply that there was something wrong with the old you? Food for thought, dear readers.

Watch your framing of “failure” to meet goals. We all have off days — and busy days and sick days and lots of other days when we can’t check off our health goals. And guess what? That’s fine! Healthy habits and routines are just what their names imply — they’re patterns of behavior, not prescriptive requirements. So think twice before you call a missed workout or an unhealthy meal a “setback” or a “slipup” (are they really?) — and tell your audiences to go easy on themselves: “If you didn’t get all your walks in this week, it’s no big deal! Just try to get back on track — remember, even a few minutes of physical activity can have real health benefits.”

The bottom line: Health messages are everywhere right about now. Cut through the noise with clear, manageable action steps — and steer clear of terms and framing that could perpetuate shame or stigma.

---

Tweet about it: #NewYear-style health messages are often unhelpful and problematic — but they don’t have to be! @CommunicateHlth has tips for providing clear, actionable, and empathetic health guidance in the new year: https://bit.ly/33eCyJS #HealthComm #HealthLiteracy

It’s that time again, dear readers, when we say to you: happy, happy holidays! We’re grateful to have such thoughtful, passionate peeps to share our health lit-related musings with — your questions, comments, and suggestions really do make our work better. So thank you.

It’s been a strange (almost) 2 years, but if we ever needed a reminder of why people need access to clear health information… well, you know.

Wishing you all the best as we head into 2022.

Public health friends, rejoice! The Centers for Disease Control and Prevention (CDC) has strongly recommended COVID-19 boosters for all adults. And a late-breaking update — as of TODAY, teens ages 16 and 17 can get boosters, too! The news comes not a moment too soon, as many of us are getting back into the groove of festive holiday celebrations with family and friends. Now is the time to encourage your audiences to get that booster!

Easy, right? Well, mostly. You’ve heard about boosters — but what about an extra dose for immunocompromised people? Yep, some people with immune system issues may not get full protection from COVID-19 vaccines. That’s why CDC recommends an “additional primary shot” of mRNA vaccines for this group. Here’s how it works:

• Immunocompromised people get the extra dose at least 28 days after their second dose of Pfizer or Moderna
• Then, at least 6 months after their additional dose, they get the same booster as everyone else

(At this point, there’s no additional dose for people who got the Johnson & Johnson vaccine.)

It makes sense that people with immune system problems need extra protection. But with all the focus on boosters, the additional dose can get lost in the shuffle — or confused with a standard booster. We’ve even heard from friends of the blog that some doctors aren’t making a distinction between boosters and additional doses. If that’s true, immunocompromised folks who aren’t inclined to carefully track COVID vaccine guidance may not know they need an additional shot. Yikes.

To further complicate matters, many immunocompromised people got vaccinated back when COVID-19 vaccines first became available. Because this guidance didn’t exist yet, they missed the opportunity to get the additional dose 28 days after their second shot. So in practice, this guidance may only benefit people who have just become immunocompromised (say they just started cancer treatment) and haven’t gotten their original COVID-19 vaccine yet.

So how can health communicators explain all this nuanced info to immunocompromised audiences? Don’t ask us! Kidding, dear readers. We’ve got some ideas, but — with pandemic-related guidance ever in flux — we certainly don’t have all the answers.

But for now, consider using a blurb like this to encourage immunocompromised people to talk to their doctor:

If you have serious health issues that affect your immune system (the system that fights off infections), you may be able to get an extra dose of the COVID-19 vaccine. Make an appointment to talk with your doctor about the vaccines you need to stay safe from COVID-19.

If you find yourself concerned about this approach given the mention of doctors above, gold star for paying attention! That’s why we’re also encouraging immunocompromised audiences to print out (or pull up on a smartphone) this page from CDC to discuss during the appointment. Doctors may not have all the answers either, but we certainly can’t expect patients to figure this out on their own. And while we haven’t untangled all the pieces here, helping people start a conversation with a medical professional is a solid first step.

Has the additional dose come up in your COVID-19 communication efforts? We’d love to hear your thoughts!

The bottom line: People with health conditions that affect their immune system may need an additional dose of mRNA vaccines AND a booster to protect against COVID-19 — but they may not know it. Encourage your audiences to talk to their doctors about getting the best protection.

---

Tweet about it: People with health conditions that affect their immune system may need an additional dose of mRNA vaccines AND a booster to protect against #COVID19. The problem? They may not know that. @CommunicateHlth has thoughts for health communicators: https://bit.ly/3Gyy4Mv #HealthLit

Here at We ❤️ Health Literacy Headquarters, we’ve talked a lot about why some of the terms public health professionals use to refer to groups of people can be problematic. In recent weeks, we’ve unpacked “hard to reach,” “target audience,” and “vulnerable communities.” This week, we’re adding “minority groups” to the list.

Consider, dear readers, what we actually mean when we use “minority groups” or “minorities” to describe our audiences. Often, we’re talking about — or even directly to — racial and ethnic groups made up of people of color. We might also use “minority” to talk about the LGBTQ+ community or people from specific religious communities.

But here’s the thing: The word “minority” itself suggests that the people we’re talking about are less important than the implied “majority.” We were excited to see this captured in guidance for inclusive language from the American Academy of Pediatrics, which says that the term “minority” may be disrespectful as it “denotes belief in human hierarchy.”

Plus, when it comes to racial and ethnic groups, “minority” may be just plain inaccurate! Globally, there are more people of color than white people. And in the United States, the Pew Research Center estimates that any singular racial or ethnic group majority will be a thing of the past within the next few decades.

So what’s a health communicator to do? Well, as we’re so fond of saying, be specific about which communities you really mean. And when you’re talking about disparities among specific racial and ethnic groups, be sure to call out systemic racism when it applies. Here’s an example.

• Instead of: Some racial and ethnic minority groups are at higher risk of dying from COVID-19.
• Try: Due to the health effects of racism, Black and Hispanic adults are at higher risk of dying from COVID-19.

The bottom line: “Minority groups” is vague and potentially alienating — get more specific in your health materials instead.

---

Tweet about it: “Minority groups” does more harm than good in our #HealthLit materials, says @CommunicateHlth. Learn about some alternatives you can use instead: https://bit.ly/3pmq22b

You know we ❤️ sharing cool things we find out in the world with you, dear readers. So this week, we’re coming at you with a super interesting new project called Healthy Democracy, Healthy People.

The project started out as VoteSAFE Public Health — a collaboration between public health heavy hitters like the American Public Health Association, the Association of State and Territorial Health Officials, and more. It aimed to advance health equity by making sure everyone has the opportunity to vote safely.

The newer iteration of the initiative is a nonpartisan marriage of public health and civic engagement orgs. It focuses on the critical connection between civic participation and community health — because we know that when all people are safely able to vote, they can add their voices to policy conversations that directly impact their health. And according to the project’s website, the COVID-19 pandemic has shined a light on the need for this kind of collaboration by creating more barriers to safe and equitable participation in the electoral process.

This is exactly the kind of project we think is necessary in today’s world. There are lots of connections between civic literacy and health literacy, and we’re here for it! If you’re looking for a good place to start, check out the project’s innovative Health & Democracy Index, which compares state-level public health indicators and voter turnout with how inclusive (or restrictive) that state’s voting policies are.

We don’t want to spoil anything, but if you had to guess: Are inclusive voting policies and increased civic engagement good or bad for community health?

We’ll leave it there.

The bottom line: Check out Healthy Democracy, Healthy People to learn about the crucial intersection between civic participation and public health.

---

Tweet about it: Healthy Democracy, Healthy People is highlighting the critical relationship between civic engagement and #PublicHealth! @CommunicateHlth says check out this super important work: https://bit.ly/30DyxNt

Here at We ❤️ Health Literacy Headquarters, we tend to shy away from self-promotion. But this week, dear readers, we just had to let you know that CommunicateHealth President Stacy Robison recently made a podcast appearance for a very good cause: health literacy, of course!

If you haven’t heard of it, InformED is a podcast from the International Society for Medical Publication Professionals, or ISMPP. The show covers important and timely topics for health communicators and publication professionals. And in the most recent episode, Stacy joined Laurie Myers — Director of Global Health Literacy and Oncology Health Equity at Merck — to kick off a new series on equity, diversity, and inclusion.

Stacy and Laurie focus on these key public health themes through the lens of the thing we ❤️ most, and we think the result was pretty cool. It touches on racial justice, inclusive language, and social determinants of health — things that are top of mind for so many of us in health comm at the moment. And it’s not every day that public health and queer identity politics come up in the same conversation.

So give Episode 5 a listen — and a big thanks to the folks at ISMPP for putting this together!

The bottom line: Check out the most recent episode of InformED to learn about achieving equity, diversity, and inclusion through health literacy.  

---

Tweet about it: Interested in how #HealthLit can help us achieve equity, diversity, and inclusion? Check out @CommunicateHlth President Stacy Robison and @lauriemyersHL on the most recent episode of @ISMPP’s InformED podcast: https://bit.ly/3CNPdQP #ISMPP_Podcast

Allow us to open this week’s post, dear readers, with a more personal anecdote than is typical on this page. Last month, a friend of We ❤️ Health Literacy tested positive for COVID-19. A public health grad student, she was fully vaccinated and therefore assumed she was in for a mild illness — which is the public health party line for what to expect from breakthrough cases.

What followed was over a week of fever, congestion, cough, shortness of breath, and stomach problems — not to mention her growing anxiety as she kept feeling bad. When would she turn the corner? Would she turn the wrong corner and need oxygen? The anxiety got particularly bad overnight, when she’d wake up drenched in sweat from her oscillating yet unceasing fever.

Essentially, she was really sick and really scared, and she certainly never once used the word “mild” to describe her illness. Yet when she put her public health hat on, she understood that hers absolutely was a mild case of COVID — she didn’t require hospitalization, she didn’t develop any serious complications, and she fully recovered.

The situation got us thinking about the discrepancy between how people who are sick with COVID might feel and how we write about how they might feel in our health materials. Our conclusion? For the most part, talking about “mild” cases of COVID isn’t doing anyone any favors.

First, it’s both extremely vague and entirely subjective. To consumers, classifying a symptom or injury or illness as “mild” means pretty close to nothing — and one person could interpret it completely differently from another. Second, calling a sickness like the one outlined above “mild” could be undermining and confusing to someone who’s sick and scared — both things that we know can impact a person’s health literacy skills.

So what’s a health communicator to do? We say this one’s a 2-parter: get specific and bring the empathy. Instead of relying on people to interpret what you mean by “mild,” give details when you can — what do you really mean? And when appropriate, consider explicitly acknowledging the reality that any illness from COVID might feel anything but mild. This is one of those situations where doing our due diligence means using more words, but we think it’s 100 percent worth it!

Check out some examples below.

Instead of:

• If you get COVID-19 after you’ve been fully vaccinated, you’re more likely to have a mild illness.
• People with mild symptoms can still have long-term health effects from COVID-19.
• Even mild cases of COVID-19 can make you feel very sick.

Try:

• If you get COVID-19 after you’ve been fully vaccinated, you’re much less likely to have serious complications or need to stay in the hospital.
• People who don’t feel very sick can still have long-term health effects from COVID-19.
• Even if you don’t need medical care for your COVID-19 symptoms, you could still have a fever, headache, cough, or body aches that make you feel very sick. It’s normal to feel scared or worried — setting up a regular phone call with a friend or family member to check in can help.

The bottom line: Calling a case of COVID “mild” is vague and subjective. In consumer-facing materials, get specific — and don’t forget the empathy.

---

Tweet about it: Calling a case of #COVID19 “mild” is vague and subjective, says @CommunicateHlth. Instead, get specific and bring the empathy: https://bit.ly/2XSeKZJ #HealthComm

Here at We ❤️ Health Literacy Headquarters, we’re all about providing need-to-know info only. So today, allow us to bring you a short and sweet one.

Let’s say you’re browsing health stats, perusing a health insurance booklet, or even (gasp!) checking out a health education material — and you stumble on the word “persons.” If you’re anything like us, dear readers, that single word could stop you in your tracks. It’s distracting because it sounds formal and antiquated — and just plain awkward.

Why on earth would you use “persons” when you can use “people”? Well, we have a simple answer. No reason at all!

While it’s true that historically, there was a distinction between the 2 words, modern style guides have agreed that at this point, it’s a moot point. Some persons people might still argue that “persons” has a rightful place in legalese (we’d still vote no), and there are some established phrases that sort of roll off the tongue (think: “persons of interest”). But we see no need to keep that word around — especially not in consumer-facing health materials, when a conversational tone can help our audiences relate to and understand critical information.

This is the point in the post where we usually give you a bunch of examples to drive the idea home, but it wasn’t all that inspiring — write “people with diabetes” instead of “persons with diabetes” and so on. So we’ll leave it here: when writing about people in your health-related materials, take “persons” out of your vocabulary. Full stop.

The bottom line: Avoid “persons” in your health materials (and in general!) — “people” is a much better choice.  

---

Tweet about it: Why say “persons” when you can say “people”? No reason at all, says @CommunicateHlth — and especially not in #HealthComm. Read more: https://bit.ly/3lCeS8N